LogoRide
Driver offering a steadying arm to an elderly woman at a car door

Every door opened with care

Smiling senior woman with folding walker being helped into vehicle
Elderly man in wheelchair being secured in accessible vehicle
Senior couple smiling in back of transport vehicle
Dispatcher at computer screen showing tomorrows route schedule

Tomorrow's routes ready

Nurse handing discharge paperwork to patient with transport driver waiting
Handwritten thank you card taped to a dashboard from a grateful family

"Thank you for always showing up."

Driver checking oxygen tank equipment before a medical transport trip
Trusted by 2,400+ families

Every ride is someone getting to where they need to be.

Door-to-door senior transportation — wheelchair transfers, oxygen handling, and drivers who know the patient art of waiting.

Available 24 / 7 · No subscription required · HIPAA-compliant

Scroll
Origin Story

Built by a son who couldn't be there.

Every policy, protocol, and partnership traces back to a missed appointment in Columbus, Ohio.

An elderly woman sitting alone at home, phone in hand, looking out the window
The Moment2017

The appointment Mom missed that changed everything.

Marcus Webb's mother had a cardiology follow-up on a Tuesday in October. He was in Denver. She was in Columbus. The cab didn't show. The neighbor forgot. Mom stayed home. Six weeks later, her undetected arrhythmia landed her in the ER. "There was a ride that should have existed," Marcus said. "I decided to build it."

A white accessible minivan parked outside a medical clinic
First Vehicle2018

One minivan. Twelve clients. Zero missed appointments.

The first Ride vehicle was a 2016 Honda Odyssey, wheelchair-accessible ramp installed by hand. Marcus drove it himself for four months — learning every cardiology clinic, dialysis center, and church parking lot in a 30-mile radius. Twelve clients. Zero missed appointments.

📋
Free Resource

How to Evaluate a Senior Transport Provider

12 questions every family should ask before booking a first ride — including the ones providers hope you won't think to ask.

4-page PDF
Hospital discharge nurse reviewing paperwork with elderly patient and transport driver
Hospital Partnership2020

OhioHealth discharge nurses started calling before the paperwork was signed.

Word traveled fast in hospital social work departments. Discharge nurses needed to know a ride was confirmed before they could release a patient. Ride became the answer. Our first hospital partnership — OhioHealth Riverside — formalized what had already been happening informally for eight months.

Driver carefully securing oxygen tank equipment in vehicle using safety straps
Safety Protocol2021

The oxygen tank that wasn't secured. The protocol that came after.

A rider's portable oxygen concentrator slid during braking. Nobody was hurt, but Marcus pulled every driver off the road for a full day. What came out of it: a 14-point pre-ride checklist, mandatory oxygen equipment certification, and a no-exceptions policy on medical device securing. It's now part of every new driver's 40-hour onboarding.

💳
Free Resource

Medicare & Medicaid Ride Coverage Explained

Plain-English breakdown of what NEMT benefits actually cover, how to file, and what to do when a claim is denied.

8-page PDF
🎒
Free Resource

Preparing Mom for Her First Assisted Ride

A packing list, what to tell the driver, and how to make the first trip feel routine instead of stressful — for both of you.

3-page PDF
What We Handle

Trained for the details that matter.

Senior transport isn't just driving. It's knowing what to do at the car door, in the waiting room, and when equipment needs securing.

Wheelchair Transfers

Every driver completes 16 hours of hands-on transfer training — including pivot transfers, slide-board assists, and power chair loading.

16 hrstransfer training

The Art of Waiting

Appointments run late. Drivers stay. No meter running, no pressure. We bill by trip, not by minute.

∞wait time included

Oxygen Tank Certified

14-point pre-ride checklist. Every concentrator and tank secured to NHTSA standards before the vehicle moves.

14-ptsafety checklist

24 / 7 Dispatch

A real person answers every call. No app required. No automated queue for urgent situations.

< 3 minaverage answer time

Recurring Route Booking

Assisted-living directors: book up to 20 weekly routes in a single call. We manage the schedule, you manage the care.

20+routes per facility

HIPAA Compliant

All trip data, rider information, and medical notes are handled under full HIPAA compliance. BAA available for healthcare partners.

BAAavailable for partners

In their own words.

"I live in Seattle. Mom is in Columbus. I haven't worried about her cardiology appointments in two years."

PN

Patricia Nguyen

Daughter, remote caregiver

"We book 18 recurring routes every week. The Ride team knows our residents by name."

DK

Donna Kowalski

Director, Sunrise Assisted Living

"I won't discharge a hip replacement until I have a Ride confirmation. That's just how it is now."

JO

James Okafor RN

Discharge Nurse, OhioHealth Riverside

Free Resources

Expertise first. Download second.

We give away the knowledge because families who understand senior transport make better decisions — and we'd rather earn your trust than your email address.

📋4 pages

12 questions every family should ask

How to Evaluate a Senior Transport Provider

Most families book a transport provider the same way they'd book a cab — without asking about driver training, equipment protocols, or what happens if the driver is late. This checklist changes that.

  • Are drivers certified in wheelchair transfers?
  • What's the oxygen equipment protocol?
  • How do you handle no-shows?
  • Is the vehicle NHTSA-compliant?
💳8 pages

Plain English. No jargon.

Medicare & Medicaid Ride Coverage Explained

NEMT (Non-Emergency Medical Transportation) is a Medicaid benefit most families don't know they have. Medicare Advantage plans increasingly cover it too. Here's exactly what's covered, how to file, and what to do when a claim is denied.

  • Which Medicaid plans include NEMT
  • Medicare Advantage ride benefits
  • How to file a coverage claim
  • Appeals process for denied claims
🎒3 pages

Make the first trip feel routine

Preparing Mom for Her First Assisted Ride

First rides can feel unfamiliar. This guide walks through exactly what to pack, what to tell the driver before pickup, and three things that make the return trip easier than the first.

  • What to pack for a medical ride
  • What to tell the driver at pickup
  • How to communicate special needs
  • Making the return trip easier
Service Area

Are we in your neighborhood?

We currently serve 340+ zip codes across Ohio, Indiana, and Kentucky. Enter a zip code to check coverage.

Expanding to Michigan and Pennsylvania in Q3 2026